Orders 📦
What if a product is out of stock?
When a product is out of stock, it will not be available for purchase. In such instances, a notification email will be sent to the customer.
To remain informed, customers can subscribe with their email addresses at the bottom of the page.
How do I place my order?
Once a product has been selected, the corresponding product page can be accessed by clicking on the product card.
On the product page, there is an option to either add the item to the cart or proceed with an immediate purchase.
On the checkout page, the necessary details can be entered. After confirming the order, the customer will be redirected to the transaction page, where the payment process can be completed.
How do I cancel my order?
Once an order has been placed, it may be canceled before being processed and shipped from the warehouse.
In such instances, customers may contact us through the chatbot, email, or Instagram.
Can my order be delivered to a pick-up point?
Currently, it is not possible to deliver an order to a pick-up point.
How do I track my order?
Upon the completion of the shipment, an email containing the tracking number will be sent to the customer. The order number can be entered here.
Upon clicking the link, users will find an option to “Track my order.” After entering the order number, the customer will be able to access the desired information.
If the email is not received, customers may contact us through the chatbot, email, or Instagram.
What if I received the wrong order?
If an incorrect order is received, customers may return the item. This can be done by clicking here.
Upon clicking the link, users will find an option to “Return an item.” After providing sufficient evidence, the correct order will be dispatched. If this is not feasible, a refund will be issued.
Instructions for returning the incorrect order will be provided through email. If direct communication is necessary, customers may contact us through the chatbot, email, or Instagram.
What if my order is damaged?
If the order is found to be damaged, customers may inform us. This can be done by clicking here.
Upon clicking the link, users will find an option to “Return an item.” After providing sufficient evidence, the order will be resent. If this is not feasible, a refund will be issued. Consequently, a return will not be required.